How Liberty Mutual shifted 44,000 workers from office to home

In a typical month, an IT department might deal with a small percentage of employees working remotely, but tracking a few thousand employees is one thing — moving an entire company offsite requires next-level planning.

To learn more about how large organizations are adapting to the rapid shift to working from home, we spoke to Liberty Mutual CIO James McGlennon, who helped orchestrate his company’s move about the challenges he faced as he shifted more than 44,000 employees in a variety of jobs, locations, cultures and living situations from office to home in short order.

Laying the groundwork

Insurance company Liberty Mutual is headquartered in the heart of Boston, but the company has offices in 29 countries. While some staffers in parts of Asia and Europe were sent home earlier in the year, by mid-March the company had closed all of its offices in the U.S. and Canada, eventually sending every employee home.

McGlennon said he never imagined such a situation, but the company saw certain networking issues in recent years that gave them an inkling of what it might look like. That included an unexpected incident in which two points on a network ring around one of its main data centers went down in quick succession, first because a backhoe hit a line, and then at another point because someone stole the fiber-optic cable.

That got the CIO and his team thinking about how to respond to worst cases. “We certainly hadn’t contemplated needing to get 44,000 people working from home or working remotely so quickly, but there have been a few things that have happened over the last few years that made me think,” he said.

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