There’s still no clear path back to any sense of ‘business-as-usual’ as the COVID-19 pandemic continues, but United Airlines is embarking on a new pilot project to see if easy access to COVID-19 testing immediately prior to a flight can help ease freedom of mobility. The airline will offer COVID-19 tests (either rapid tests at […] …Continue Reading

A bug in United Airlines’ website let anyone access the ticket information for travelers who requested a refund. The airline’s website lets users check their refund status by entering their ticket number and last name. But the website wasn’t validating the last name, making it possible to access other travelers’ refund information by changing the […] …Continue Reading

Discount carrier Spirit Airlines today announced that it is introducing biometric check-ins in its ticket lobby at Chicago’s O’Hare airport to streamline the check-in process and reduce face-to-face interactions between its employees and passengers during the pandemic. The new process is straightforward, though it still involves one customer service agent at the beginning, who will […] …Continue Reading